Columbus Airport Passenger Services & Amenities

Accessibility and Assistance at John Glenn Columbus International Airport (CMH)

John Glenn Columbus International Airport is committed to providing an inclusive and accessible travel experience for all passengers, including those with disabilities or special needs. The airport fully complies with the Americans with Disabilities Act (ADA) and ensures that its facilities and services are available to everyone equally.

The airport offers a wide range of accessibility features:

• Accessible entrances with automatic doors and ramps for easy mobility.
• Spacious pathways throughout parking, terminals, and gates to accommodate wheelchairs and mobility devices.
• Accessible restrooms equipped with grab bars and wider stalls.
• Elevators with visual, audible signals, and braille signage.
• Designated accessible parking spaces near terminals.

Passenger assistance services include wheelchair support that can be arranged in advance with your airline or requested at the airline counter upon arrival. Service animal relief areas are available both inside and outside the terminal to ensure comfort for traveling companions. Accessible shuttle buses equipped with lifts operate between parking lots, rental car centers, and the terminal.

Communication aids such as visual and auditory announcements and clear braille signage help passengers with vision or hearing impairments navigate the airport. Additionally, programs like the “Journey Care Kit” offer sunflower-patterned wristbands and lanyards to discreetly indicate travelers who may need extra help. The airport also collaborates with Aira, a service that connects low-vision travelers to remote agents via smartphone to assist with navigation.

Emergency preparedness includes evacuation chairs and trained staff to assist passengers with disabilities during urgent evacuations.

In summary, CMH strives to make travel stress-free and safe by providing comprehensive support and thoughtful infrastructure for passengers with diverse accessibility needs.

Security and TSA at Columbus Airport

Security at Columbus John Glenn International Airport is designed to ensure traveler safety while making the process as efficient as possible. Before your flight, it is important to be aware of TSA screening procedures and policies.

Passengers should arrive at least 2 hours before domestic flights and 3 hours before international flights to allow sufficient time for check-in and security screening. The airport’s TSA checkpoints operate hours that align with flight schedules, often opening early and closing after the last departure.

TSA guidelines require liquids in carry-on bags to be in containers no larger than 3.4 ounces (100 ml), all fitting inside a single quart-sized clear plastic bag. Sharp objects, flammable materials, and certain sporting goods are prohibited in carry-ons.

For travelers with special needs or medical devices, TSA Cares provides assistance at the security checkpoint. Contact TSA Cares at least 72 hours before travel to arrange personalized screening support.

Passengers should also familiarize themselves with prohibited items and pack accordingly to avoid delays.

Restaurants and Shops at John Glenn Columbus International Airport

Columbus Airport offers a vibrant selection of dining and shopping options to enhance your travel experience.

The airport features a variety of restaurants, cafes, and bars ranging from quick-service eateries to sit-down options offering local and international cuisine. Whether you want a quick coffee, a hearty meal, or a snack before your flight, you’ll find options nearby.

Popular dining establishments include local craft beer spots, coffee chains, sandwich shops, and several food courts located throughout the terminal concourses.

For shopping, CMH provides a mix of retail stores selling travel essentials, gifts, electronics, and Ohio-themed souvenirs. There are also convenience stores for last-minute travel needs and duty-free shops available for international travelers.

Charging stations for electronic devices are conveniently located near dining and seating areas to keep passengers connected while waiting.